Downtime on a casino floor costs money every minute. Our regional field engineering teams work to strict response-time commitments across the United Kingdom, TRNC (Northern Cyprus), Georgia, Azerbaijan and Russia — with the same standard applied everywhere we operate.
Response times shown are for standard hardware support contracts. Enterprise platform clients receive a dedicated infrastructure SLA — see the Online Casino Platform page.
| Country / Region | First Contact | On-Site Response | Parts Replacement | Full Device Replacement |
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Our platform and networked cabinets are monitored 24/7/365, often flagging a fault before you notice it on the floor.
Local engineering teams stocked with common spares in each country we serve, rather than a single central depot.
A single support line and ticket portal for every product line — cabinets, table systems and the online platform.
Contact your regional support line directly, or reach our team through the contact page.